Hello and welcome to our shop! We are honored that you have taken the time to check out our products. Our names are Tabi and Rachel. We are sisters who are jumping head first into the small business world. Everything you find on this website has been lovingly hand made or hand dyed by us amidst the beautiful mountains of Northern West Virginia.
We both have a love of creating and are never quite sure where that will lead us. We are dedicated to providing first class, personal service as well as top notch products to our customers. The reason we began this journey was to join the wonderful knitting/crafting community and meet others like ourselves who are driven by the need to make. If you have something you are interested in that we don't currently offer, please reach out to us. We are always looking to expand our product line. Variety is the spice of life, right?
You can learn more about us and see what we're up to on our video podcast here. We love showing what we're working on and meeting other knitters!
Please contact us via email: firstname.lastname@example.org
Tabi - @awesome._.socks
Rachel - @heyrachelmakes
The Shop/Podcast - @heysisteryarnco
Ready to Ship items will normally ship in 3-5 business days.
Pre-Orders typically take 3-5 weeks for fulfillment.
If you purchase Ready to Ship items in the same order as Pre-Order items, they will ship together when the pre-order items are ready.
If you have placed multiple orders during an update, please contact us within 48 hours if you wish for us to combine them.
We can only accept cancellations for 48 hours after a purchase has been completed.
It can take up to 3 business days to see progress on your tracking number. If you are still having issues past that time allotment, please us contact us.
Each skein of our yarn is dyed individually with professional acid dyes. Each skein will be different. To us, that's the appeal of hand dyed yarn. If using more than one skein, we recommend that you alternate skeins every few rows. Some skeins in each colorway may be lighter or darker, more or less speckled, or slightly different hues.
Additionally, we will always do our best to accurately depict each product we offer. We use professional photography equipment and a calibrated monitor for color accuracy. However, we are far from professional photographers, and have no control over your devices. Monitor configuration and screen brightness both play a big factor in how color is perceived. Because of these factors, we sadly cannot offer refunds due to color discrepancies. If you want more information/opinions on a color, please contact us. We'd be happy to help you as much as we can.
Please hand wash in cool water.
Hey Sister Yarn Co. will not be responsible for any bodily harm or damage done while using any of our products. This includes (but is not limited to) bleeding, strangulation, leg or arm amputation, choking, allergic reaction, etc. Once product is in possession of buyer, buyer is responsible both legally and financially for all costs associated with this product. Please be responsible and careful with your items. None of our products are intended for human consumption unless otherwise stated.